Warranty Policy
Warranty Policy
We believe your jewelry should last—and we stand behind the quality of our pieces. That’s why we offer a warranty that’s clear, fair, and designed with your everyday wear in mind.
1-Year Warranty on Manufacturing Defects
All of our jewelry comes with a 12-month warranty from the date of delivery. This covers any manufacturing faults or structural defects that affect the wearability or appearance of the item.
What this includes:
• Broken clasps, chains, or posts due to faulty construction
• Stones that fall out due to improper setting
• Cracks or breaks in the metal that occur without signs of misuse
• Loose connections between components (e.g., charms, links)
We will repair or replace the item free of charge if the issue falls under warranty.
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60-Day Accidental Damage Coverage
We get it—life happens. If your jewelry is accidentally damaged within 60 days of delivery, we’ll offer one free replacement or repair, no questions asked.
This includes:
• Snapped chains
• Bent or broken ring bands
• Dislodged stones
• Any visible damage from day-to-day accidents
After the first 60 days, accidental damage is no longer covered under warranty, but we’ll still offer affordable repair or replacement options.
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What’s Not Covered
To keep things fair, here’s what our warranty doesn’t cover:
• General wear and tear (minor scratches, fading, tarnishing)
• Damage caused by water, sweat, chemicals, or cosmetics
• Lost or stolen jewelry
• Items that have been altered or repaired by third parties
• Damage from improper storage or extreme force
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Important Note on Adjustable Rings
Our adjustable rings are made to gently flex for a better fit, but they must be handled carefully.
• Avoid opening and closing them repeatedly.
• Do not overstretch or over-tighten.
Breakage caused by over-adjustment is not covered under warranty, as it’s considered misuse.
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How to Make a Warranty Claim
To submit a claim:
1. Email [your email or contact form link]
2. Include your order number, clear photos of the item and the issue, and a short explanation
3. Our team will respond within 3–5 business days with next steps
Depending on the situation, we’ll either:
• Repair the item
• Send a replacement
• Offer store credit if the item is no longer available, or refund depending on the situation
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Our Promise
We want you to wear your jewelry confidently. This policy is here to protect your purchase and ensure you’re supported if something goes wrong. If you ever have a question about your piece—even beyond the warranty window—reach out. We’re here to help.
Need help?
Frequently Asked Questions
Order
We currently ship within all of Europe and the United States of America, and we are working on expanding to worldwide very soon.
Please refer to our shipping policy for more detailed information regarding our delivery time. CLICK HERE to learn more
Once we ship out your order, we will send you a tracking number via email, so that you know where your jewelry is at any moment.
You didn't find what you are looking for? Please do not hesitate to contact us via email, contact form or social media. Our team will gladly assist you.
PRODUCTS
If you are unsure as to what your size is, we kindly invite you to refer to our size guide. Click here
The Jewelry we currently have is made of 925 Sterling Silver, with various platings such as 14K gold, 18K gold, as well as Rhodium. We will be soon adding Stainless Steel to our collection as well. Learn more by clicking here
We are delighted to hear that you are interested in preserving your pieces and take good care of them. We have created a special guide on how to treat your jewelry, according to its composition. Click here to discover the guide.
Returns and Refunds
We understand that sometimes, you just do not resonate with specific pieces. Thus, we have a refund policy in place. Click here to learn more
Collaborations
Jewels by Eterna is open for collaborations and partnerships. Should you wish to discuss potential collaborations, kindly contact us via email or directly via Instagram DM's.
If you have any further questions, contact us and we will reply within the shortest delays.
email us at: hello@jewelseterna.com
Instagram: @jewelsbyeterna