Authenticity and Certifications
Our Commitment to Legal Compliance and Quality Assurance
At our company, we are dedicated to fully complying with all legal regulations governing the trade of jewelry. We understand that these regulations protect both the end customer and our reputation as trusted jewelers.
As a registered company in Bulgaria, Europe, we follow a strict process that all businesses involved in the trade of precious metals and gemstones should adhere to.
First, we obtain certification and accreditation from the Ministry of Economy. This certification authorizes us to engage in the sale, import, and trade of jewelry, in line with our business operations. To receive this certification, all company documents must be thoroughly reviewed and approved.
Once certified, every piece of jewelry—whether it’s sterling silver, gold, or precious gemstones—undergoes rigorous testing in a licensed laboratory. This process is mandatory for all manufacturers, dealers, and importers of silver and gold, ensuring that only genuine materials are used. It also safeguards the customer from counterfeit metals, promoting transparency and trust.
Since our jewelry undergoes this strict testing, we can confidently assure our customers of the authenticity and quality of each piece, with a certificate that we issue with every Silver piece we offer.
Need help?
Frequently Asked Questions
Order
We currently ship within all countries of the European Union, and we are working on expanding to worldwide very soon.
We ensure to process orders as fast as we possibly can. Once your order has been processed, your order will be delivered anywhere from 2-7 business days.
Please note that delivery times may vary depending on the workload and other external factors.
Once we ship out your order, we will send you a tracking number via email, so that you know where your jewelry is at any moment.
You didn't find what you are looking for? Please do not hesitate to contact us via email, contact form or social media. Our team will gladly assist you.
PRODUCTS
If you are unsure as to what your size is, we kindly invite you to refer to our size guide. Click here
We aim to provide a diverse array of jewelry, not only in terms of design, but also in terms of composition. We have a selection 925 Sterling Silver Pieces, as well as 304 Stainless Steel Pieces. Learn more about our products by clicking here
We are delighted to hear that you are interested in preserving your pieces and take good care of them. We have created a special guide on how to treat your jewelry, according to its composition. Click here to discover the guide.
Returns and Refunds
We understand that sometimes, you just do not resonate with specific pieces. Thus, we have a refund policy in place. Click here to learn more
Collaborations
Jewels by Eterna is open for collaborations and partnerships. Should you wish to discuss potential collaborations, kindly contact us via email or directly via Instagram DM's.
If you have any further questions, contact us and we will reply within the shortest delays.
email us at: hello@jewelseterna.com
Instagram: @jewelsbyeterna