Important details | Policies
Jewelry state | We kindly ask you to note that our 925 Sterling Silver Jewelry is indeed durable and of high quality. However, the nature of Sterling silver makes it delicate to factors such as frequent contact with water, harsh chemicals and other. Thus, any discolouration or tarnish that may occur at a given point or time is not a production defect.
In the case of a faulty item | We are truly sorry to hear that you have experienced a problem with your piece. Unfortunately defects occur in any industry. Our team would be delighted to help you in replacing your faulty piece, or refunding you for the caused trouble. We sincerely hope you will not lose your trust for us, and we will ensure to compensate for any potential errors.
Origin | We carefully select our jewellery pieces, working with multiple factories in APAC. Thus, our pieces are made in the PRC, carefully selected, in order to provide a high-quality product that will be the perfect addition for your jewellery.
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Frequently Asked Questions
Order
We currently ship within all of Europe and the United States of America, and we are working on expanding to worldwide very soon.
Please refer to our shipping policy for more detailed information regarding our delivery time. CLICK HERE to learn more
Once we ship out your order, we will send you a tracking number via email, so that you know where your jewelry is at any moment.
You didn't find what you are looking for? Please do not hesitate to contact us via email, contact form or social media. Our team will gladly assist you.
PRODUCTS
If you are unsure as to what your size is, we kindly invite you to refer to our size guide. Click here
The Jewelry we currently have is made of 925 Sterling Silver, with various platings such as 14K gold, 18K gold, as well as Rhodium. We will be soon adding Stainless Steel to our collection as well. Learn more by clicking here
We are delighted to hear that you are interested in preserving your pieces and take good care of them. We have created a special guide on how to treat your jewelry, according to its composition. Click here to discover the guide.
Returns and Refunds
We understand that sometimes, you just do not resonate with specific pieces. Thus, we have a refund policy in place. Click here to learn more
Collaborations
Jewels by Eterna is open for collaborations and partnerships. Should you wish to discuss potential collaborations, kindly contact us via email or directly via Instagram DM's.
If you have any further questions, contact us and we will reply within the shortest delays.
email us at: hello@jewelseterna.com
Instagram: @jewelsbyeterna